Questions & Answers
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CONTACT INFORMATION
50 East 52nd Street
Brooklyn, NY 10022
United States
+1322224332
+1546232784
Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.
Shopping Information
Delivery charges for orders from the Online Shop
Delivery charges depend on your location and the total value of your order.
We offer low and transparent delivery fees, and in some cases, free delivery during special offers. The final delivery charge (if any) will be shown at checkout before you make the payment.
How long will delivery take?
Orders are usually processed within 24–48 hours.
Delivery time may vary depending on your location, but most orders are delivered within:
3–7 days for major cities
5–10 days for other locations
You will receive updates once your order is shipped.
What exactly happens after ordering?
After you place your order:
You receive an order confirmation message/email immediately.
Our team processes your order and prepares your product for dispatch.
The package is handed over to our delivery partner.
You receive a tracking ID (if available) to monitor your order.
Your order is delivered to your address safely and securely.
We keep you informed at every step until your product reaches you.
Where can I view my sales receipt?
After completing your order, your sales receipt will be sent to your email or phone number provided during checkout.
You can also request a copy anytime by contacting our support team.
How do I add a gift receipt to an order?
If you want to send your order as a gift, you can add a gift note or gift receipt by contacting us immediately after placing the order. Our team will update your order and include a gift-friendly receipt without pricing details.
How long do I have to return an order?
You can request a return within 3 days of receiving your order.
Please note:
We only accept returns for wrong or damaged products as part of our return policy.
Payment Information
1. How is the recipient reimbursed?
If a return or refund is approved, the recipient is reimbursed through the same contact or payment details used during the order.
For Cash on Delivery (COD) orders, reimbursement will be provided through bank transfer or UPI after verifying the issue.
Can I be reimbursed through the original payment method?
Yes. If you paid online, your refund will be processed through the same payment method you used during checkout.
Refund timelines may vary depending on the bank or payment provider, usually taking 3–7 business days.
Can the country receiving the shipment be different than the country of purchase?
No. Currently, we only ship orders within India, and the delivery address must also be within India.
International shipping is not supported at this time.
How can I return an item?
You can return an item by contacting our customer support with your order ID, product photo, and reason for return.
Please note: We only accept returns for wrong or damaged products. Once approved, we will guide you through the return or replacement process.
Will I receive the same product that I see in the picture?
Yes. All images displayed on our website accurately represent the actual product.
You will receive the same model, color, and design shown in the product photos. We ensure high-quality photography and true-to-life representation.
Will you restock items indicated as “out of stock?”
Yes. Products marked as “out of stock” are usually restocked based on demand.
Popular items are restocked frequently, and you can contact us or follow our social media to get updates on restocks.
Orders and Returns
Delivery charges for orders from the Online Shop?
Delivery charges may vary based on your location and order value.
We offer affordable shipping fees, and any applicable charge will be clearly shown at checkout before you make the payment.
How long will delivery take?
Orders are processed within 24–48 hours.
Delivery time depends on your location:
3–7 days for major cities
5–10 days for other regions
You will receive updates once your order is shipped.
What exactly happens after ordering?
After you place your order:
You receive an order confirmation message/email.
Our team prepares your product for packing and dispatch.
Your package is handed over to our delivery partner.
You receive a tracking ID (if available) to follow your shipment.
Your order is delivered safely to your address.
How long does the delivery take and how much does it cost?
Delivery time usually depends on your location:
3–7 working days for major cities
5–10 working days for other regions
Delivery charges vary based on your area and order value.
Any applicable shipping fee will be shown clearly at checkout before payment.
Which browser is best to use the site?
Our website works smoothly on all modern browsers, including:
Google Chrome (recommended)
Mozilla Firefox
Safari
Microsoft Edge
For the best performance and security, we recommend using the latest version of your browser.
How do I subscribe to the newsletter?
You can subscribe to our newsletter by entering your email address in the subscription box available on our website.
After submitting your email, you will receive updates about:
New product launches
Special offers
Discounts and promotions
Make sure to check your inbox and confirm your subscription if required.